Refund and Returns Policy

Overview

Our refund policy allows for refunds within 72 hours of purchase. After this period, we cannot offer full refunds or exchanges.

Eligibility

To be eligible for a refund, the service must be unused and in the same condition as when purchased. Proof of purchase is required.

Non-Refundable Items

Gift cards or certificates

Customized marketing plans or strategies

Digital products or downloadable content

Services where work has already commenced

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 calendar days.

Partial refunds

We may grant partial refunds in certain situations:

Refund requested after 72 hours but within 7 days of purchase

Services partially delivered or work has begun

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Refund process

Contact us at [email protected] within the eligible period. Provide your order number and reason for refund. We’ll review your request and notify you of approval or rejection. Approved refunds will be processed to the original payment method within 30 calendar days.

Late or missing refund

If you haven’t received your refund:

If you’ve done all this and still haven’t received your refund, contact us at [email protected]

Check your bank account again.

Contact your credit card company; refunds may take time to process.

Contact your bank; there may be a processing delay.

Exchanges

We do not offer exchanges for our services. If you’re unsatisfied, please contact us to discuss alternative solutions.

Need help?

Contact us at [email protected] for questions related to refunds and returns.