Overview
Our refund policy allows for refunds within 72 hours of purchase. After this period, we cannot offer full refunds or exchanges.
Eligibility
To be eligible for a refund, the service must be unused and in the same condition as when purchased. Proof of purchase is required.
Non-Refundable Items
Gift cards or certificates
Customized marketing plans or strategies
Digital products or downloadable content
Services where work has already commenced
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 calendar days.
Partial refunds
We may grant partial refunds in certain situations:
Refund requested after 72 hours but within 7 days of purchase
Services partially delivered or work has begun
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Refund process
Contact us at contact@teamgeniusmarketing.com within the eligible period. Provide your order number and reason for refund. We’ll review your request and notify you of approval or rejection. Approved refunds will be processed to the original payment method within 30 calendar days.
Late or missing refund
If you haven’t received your refund:
If you’ve done all this and still haven’t received your refund, contact us at contact@teamgeniusmarketing.com
Check your bank account again.
Contact your credit card company; refunds may take time to process.
Contact your bank; there may be a processing delay.
Exchanges
We do not offer exchanges for our services. If you’re unsatisfied, please contact us to discuss alternative solutions.
Need help?
Contact us at contact@teamgeniusmarketing.com for questions related to refunds and returns.